What is your return policy?

Plangea, Inc. gladly accepts returns (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise for a refund (excludes any original shipping charges) within 60 days of original purchase date. Custom products are not eligible for returns/exchanges.

Please ship item(s) in its (their) original condition with a copy of the packing slip via a traceable method like UPS, FedEx, or USPS. Please be aware that the customer is responsible for return shipping charges. No RMA is needed.

If you no longer have the packing slip, simply include your order number, name and address on a piece of paper. Refunds are processed within 2-3 business days after we receive the item(s). You will receive an email confirmation once your refund has been processed.

Original shipping charges, if any were charged, are non-refundable.

How do I process a return?

We apologize, but we don’t offer pre-paid return labels.

RETURN ITEM(S): We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number in case item gets lost.

Exchanges: Use one of the methods above for returning the item(s). Exchanges ship for free.

Is there a re-stocking fee?

Never for U.S.A. orders.

International orders returned as undeliverable because of a wrong address or an address that is not able to receive packages will incur re-stocking fees. Please ensure you provide a correct “ship to” address that is able to receive packages.

Do I need a Return Authorization to return or exchange items?

Never, simply make sure to return or exchange items within 60 days and make sure items are in their original condition.

How to return or exchange international orders?

Our U.S. returns and exchanges policy also applies to all international orders with some exceptions for exchanges. Orders must be returned via FedEx, UPS, or DHL only.

International exchanges: Due to international shipping costs, customers are responsible for return shipping charges and shipping charges to ship out exchanges.

How do I exchange a product?

Plangea, Inc. gladly accepts requests for exchanges (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise within 60 days of original purchase date. Please ship item(s) in its (their) original condition with a copy of the packing slip and indicate what you would like to exchange for. If you no longer have the packing slip, simply include your order number, name and address on a piece of paper.

Please be aware that the customer is responsible for return shipping charges.

We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number.

Exchanges are processed within 2-3 business days after we receive the item(s) and exchanged item(s) ship free of charge. You will receive an email notification when your exchange has been processed and shipped.

I received a defective or wrong product. What do I do?

If you ever receive a defective or wrong item, please get in contact with us at , , or call us at  and we will gladly process a full refund or exchange at no cost to you.

Can I return CUSTOM items?

We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please  for more details.